Privacy Policy
Effective Date: July 20, 2026
Welcome to TheSayHi ("TheSayHi," "we," "our," or "us"). We are committed to protecting your privacy and safeguarding the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, use our live chat platform, create an account, or interact with any of our software, products, and services (collectively, the "Services").
TheSayHi provides a cloud-based customer communication platform that enables businesses to engage website visitors, manage conversations, qualify leads, schedule appointments, and integrate customer interactions with business systems.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our Services.
1. Information We Collect
To provide our Services efficiently and securely, we collect different categories of information depending on how you interact with TheSayHi. The information we collect generally falls into the following categories:
- • Personal Information
- • Business Information
- • Communication Information
- • Technical Information
- • Device Information
- • Usage Information
- • Cookie and Tracking Data
- • Billing Information (for customers)
- • Customer Support Information
The exact information collected depends on whether you are visiting our website, using our live chat widget, creating a customer account, purchasing a subscription, contacting our support team, requesting a demo, or communicating with one of our customers through our platform.
2. Live Chat & Conversation Data
TheSayHi provides businesses with a hosted live chat platform that enables real-time communication with website visitors. When you interact with a chat widget powered by TheSayHi, we may collect information necessary to facilitate the conversation and provide the requested services.
Voluntary Information:
- Name, Email address, Phone number, Company name, Website URL
- Conversation transcript, Appointment preferences
- Files or attachments shared, Information submitted through chat forms
- Any other information voluntarily provided during the conversation
Operational Information:
- Chat session ID, Conversation timestamps, Chat duration
- Browser information, Device information, Approximate location
- Referring webpage, Chat interaction history
3. Customer Account Information
Businesses that subscribe to TheSayHi create organizational accounts to access our Services. To establish and manage customer accounts, we may collect:
Collected Data Points:
- • Company name & Business address
- • Business email & Billing contact info
- • Admin info & Authorized users
- • User roles and permissions
- • Subscription plan & Workspace settings
- • Login history, Security preferences & Auth records
Purpose of Collection:
- • Create and maintain accounts
- • Authenticate authorized users
- • Provide administration features
- • Enable team collaboration
- • Protect security & prevent unauthorized access
- • Deliver support & improve functionality
4. Business & Billing Information
If you purchase a subscription or other paid Services, we collect information necessary to process transactions and manage your account, including:
- • Company legal name
- • Billing address
- • Tax identification number
- • Business contact information
- • Subscription history
- • Invoice records
- • Payment status
- • Transaction identifiers
Security Note: For your security, TheSayHi does not store complete payment card numbers or payment credentials on its own servers. Payment transactions are processed by trusted third-party payment providers that comply with applicable payment security standards, including PCI DSS requirements.
We retain billing records as necessary for accounting, auditing, tax reporting, fraud prevention, legal compliance, and business operations.
5. Cookies & Tracking Technologies
TheSayHi uses cookies and similar technologies to provide, secure, and improve our Services. Cookies are small text files stored on your device that enable websites to recognize returning visitors, remember preferences, maintain secure sessions, and analyze website performance.
Essential Cookies
Necessary for operation, authentication, account security, and session management.
Performance Cookies
Understand visitor interaction to improve website speed, usability, and user experience.
Functional Cookies
Remember preferences, language settings, and login state for a personalized experience.
Analytics Cookies
Help understand traffic, behavior, and feature usage to improve our Services.
Security Cookies
Assist in detecting fraud, preventing unauthorized access, and maintaining platform integrity.
Note: Most web browsers allow you to manage or disable cookies through settings. Please note that disabling certain cookies may affect the functionality, security, or performance of portions of our Services.
How We Use Information
TheSayHi uses the information we collect to operate, maintain, improve, and secure our Services while delivering a reliable customer communication platform. We process personal information only when we have a legitimate business purpose or another lawful basis under applicable privacy laws.
Providing Our Services
- Create/manage customer accounts
- Deliver live chat & comms services
- Route conversations
- Enable appointment scheduling
- Manage billing & subscriptions
- Provide customer support
Security & Fraud Prevention
- Detect unauthorized access
- Prevent fraud and abuse
- Monitor suspicious activity
- Protect customer accounts
- Investigate security incidents
Legal Compliance
- Comply with applicable laws
- Respond to government requests
- Enforce contracts
- Resolve disputes
Improving Our Platform
We analyze usage to improve website performance, reliability, user experience, and platform security.
Communications
Necessary contacts regarding security alerts, billing, maintenance, and product updates.
Marketing Communications
With consent, we may send newsletters, product announcements, and promotional offers. You may unsubscribe at any time via the link in our emails.
Legal Bases for Processing (GDPR)
For individuals located in the European Economic Area (EEA), United Kingdom, or Switzerland, TheSayHi processes personal information only when a lawful basis exists under applicable data protection laws.
Performance of a Contract
- Create customer accounts
- Deliver subscribed Services
- Process payments
- Provide customer support
- Fulfill contractual obligations
Legitimate Interests
Processing necessary for improving services, protecting the platform, preventing fraud, maintaining security, developing features, and responding to requests. We balance these against individual rights.
Legal Obligations
- Tax and financial reporting
- Court orders & law enforcement
- Regulatory compliance
Consent
Where required, we process based on your consent (marketing/cookies). You may withdraw consent at any time without affecting prior lawfulness.
Sharing & Disclosure of Information
TheSayHi values your privacy and does not sell your personal information for monetary compensation. We may share information only in the circumstances described below:
With Our Customers
When you communicate through a chat widget operated by one of our customers, the information you provide is shared with that customer so they can respond to your inquiry and provide their products or services.
With Service Providers
We work with trusted third-party providers for cloud hosting, payment processing, email delivery, support, data storage, security, analytics, and infrastructure. These providers access information only as necessary to perform services on our behalf and are contractually obligated to protect it.
Business Transfers
In the event of a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of the transaction, subject to legal requirements.
Legal Requirements
- Comply with applicable law or legal requests
- Protect rights, property, or safety
- Prevent fraud and investigate security
- Enforce our agreements
Third-Party Service Providers
TheSayHi relies on carefully selected third-party providers to deliver certain aspects of our Services. Each provider is selected based on appropriate security, reliability, and privacy standards. We require our providers to process personal information only for authorized purposes and in accordance with applicable data protection laws.
CRM & Third-Party Integrations
TheSayHi allows customers to connect their accounts with third-party applications and business systems. When you authorize an integration, information may be exchanged between TheSayHi and the connected service according to your configuration.
Supported Integration Categories:
- • Customer Relationship Management (CRM)
- • Calendar applications
- • Help desk software
- • Marketing platforms
- • Business productivity tools
- • Communication services
- • Automation platforms
- • Analytics solutions
The privacy practices of third-party platforms are governed by their own privacy policies. We encourage customers to review those policies before enabling integrations.
International Data Transfers
TheSayHi may process and store information in countries other than the country where the information was originally collected. These countries may have data protection laws that differ from those in your jurisdiction.
Where personal information is transferred internationally, we implement appropriate safeguards designed to protect that information in accordance with applicable privacy laws. Such safeguards may include:
- ✓ Standard Contractual Clauses (SCCs)
- ✓ Data Processing Agreements (DPAs)
- ✓ Contractual confidentiality obligations
- ✓ Technical and organizational security measures
- ✓ Other lawful transfer mechanisms
Data Security
Protecting customer information is a core priority at TheSayHi. We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Disclaimer: While we employ commercially reasonable safeguards, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
TheSayHi retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our Services, complying with legal obligations, resolving disputes, enforcing agreements, and protecting our legitimate business interests.
Policy Overview:
- Retention periods are determined by the nature of the information and applicable legal requirements.
- When no longer required, we securely delete, anonymize, or dispose of data using reasonable technical and organizational measures.
U.S. Privacy Rights
If you are a resident of a U.S. state with applicable privacy legislation (including CA, CO, CT, DE, IA, MT, NE, NH, NJ, OR, TX, UT, VA, or similar), you may have certain rights regarding your personal information.
Your Rights
- Know what we collect
- Access your information
- Request correction of inaccuracies
- Request deletion (subject to exceptions)
- Receive a portable copy
- Opt out of targeted advertising
- Opt out of sale or sharing
- Appeal a privacy decision
- Limit use of sensitive information
Notice of Sale
TheSayHi does not sell your personal information for monetary compensation.
Exercising Rights
To exercise your rights, please contact us using the information at the end of this policy. We may request additional information to verify your identity before processing your request.
GDPR Rights
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you may have the following rights under applicable data protection laws:
Exercising Your Rights: You may exercise these rights by contacting TheSayHi. We will respond within the timeframes required by applicable law.
Children's Privacy
TheSayHi is intended for businesses and individuals who are at least 18 years of age. Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. Where applicable law establishes a higher minimum age for consent, we comply with those requirements.
Deletion Policy: If we become aware that personal information has been collected from a child without the required consent, we will take reasonable steps to delete that information promptly.
Parental/Guardian Contact: Parents or legal guardians who believe that a child has submitted personal information to TheSayHi may contact us so that appropriate action can be taken.
SMS Communications
If you voluntarily provide your mobile phone number, you may receive SMS communications related to your relationship with TheSayHi or the businesses using our platform.
Message Types:
- ✓ Appointment confirmations
- ✓ Meeting reminders
- ✓ Customer support updates
- ✓ Account notifications
- ✓ Verification codes
- ✓ Service-related alerts
• Marketing: Where legally required, marketing text messages will only be sent with your prior consent.
• Rates: Message frequency varies. Standard message and data rates may apply.
• Opt-Out: Reply STOP to marketing messages or contact us directly. Reply HELP for assistance.
• Important: Opting out of marketing does not prevent essential transactional or security-related communications.
Marketing Communications
TheSayHi may occasionally send newsletters, product announcements, educational resources, feature updates, event invitations, promotional offers, and other marketing communications.
How to Unsubscribe:
- ➤ Clicking the "Unsubscribe" link included in our emails.
- ➤ Updating your communication preferences within your account.
- ➤ Contacting us directly.
Important Note: Even if you opt out of marketing communications, we may continue sending important administrative messages related to your account, security, billing, legal notices, or service updates.
Third-Party Websites
Our website and Services may contain links to third-party websites, applications, integrations, or online services that are not owned or controlled by TheSayHi.
Responsibility Disclaimer: We are not responsible for the privacy practices, content, security, or policies of third-party websites.
Your interactions with third-party services are governed solely by their respective privacy policies and terms of service. We encourage you to review the privacy practices of every third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our Services, technology, legal requirements, or business practices.
- •Updates: When material changes are made, we will revise the "Effective Date" shown at the beginning of this Privacy Policy.
- •Notice: Where required by applicable law, we will provide appropriate notice before changes become effective.
- •Acceptance: Your continued use of TheSayHi after an updated Privacy Policy becomes effective constitutes your acceptance of the revised policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
TheSayHi
General Inquiries:
privacy@thesayhi.comCustomer Support:
support@thesayhi.comOfficial Website:
https://thesayhi.comNote: If you are submitting a privacy rights request, please include sufficient information to verify your identity and describe your request in reasonable detail so we can respond efficiently.
Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable to TheSayHi's principal place of business, without regard to conflict of law principles, except where mandatory privacy laws require otherwise.
Your Consent
By accessing or using TheSayHi's website, applications, live chat platform, and related Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please discontinue use of our Services.
Thank you for trusting TheSayHi with your information.
We are committed to maintaining your privacy, protecting your data, and providing secure, reliable customer communication services.